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Empathy.
I have a colleague that made a big mistake. Because of our roles and responsibilities within the company, I had to pick up the pieces of his fall-out. And I. was. pissed. about it. 😤 His poor judgment caused me additional stress and hours more of work. I made damn sure he knew all that I had to do to cover his ass. If I had to swoop in and rescue him, he was going to learn a lesson out of it. Now, he’s normally pretty up-to-snuff. After the dust settled a bit, I asked him how he was doing. Turns out, he took his mistake pretty hard. He felt terrible about it, guilty, and embarrassed. Additionally, he was going through a…