by : lacylit10 Leadership, Life Lessons

Fine Lines.

I find it ironic that it’s sometimes the people who are against talking about feelings or self-reflecting that are the most emotional.  In business, it can be challenging for subordinates or colleagues to approach these people with constructive feedback.  It’s waiting until that person is in the right mood, reading the situation, treading lightly, and being deliberate with the words you say.  While this typically applies in any situation, some (people and situations) are more sensitive than others. 

When developing new relationships, personally or professionally, the same approach applies.  We walk fine lines.  It’s not until a level of trust builds that we can be more direct.  We often don’t really care so much about hurting a family member’s feelings.  We will “tell them like it is” because sometimes “the truth hurts” and “it has to be said.”

Everyone has a different communication style, and there are 4 specific ones that most people refer to (information is readily available with a Google search):

  1. Passive – Indifferent, yielding to others; fail to express feelings or needs, allowing others to express themselves, lack of eye contact.
    • “It doesn’t matter.”
  2. Aggressive – Emphasized by speaking in a loud and demanding voice, intense eye contact; issue demands and rudely ask questions; fails to listen to others.
    • “I’m right, and you’re wrong.”
  3. Passive-Aggressive – Passive on the surface but may fill powerless or stuck within, building up resentment; do not confront a person or issue; difficulty acknowledging their anger; may give silent treatment or talk about someone behind their back.
    • “That’s fine, but don’t be surprised if someone else isn’t okay with it.”
  4. Assertive – Open communication without being overbearing; can express own needs and desire while considering others; aim for a win/win situation.
    • “Agree to disagree.”

I think we all use these different communication styles depending on the situation, but we definitely have a preferred style.  Several years ago, I probably would have been a passive communicator and preferred to be communicated with in any style but aggressive.  Today, I’m much more of an assertive communicator and prefer to be communicated with in an assertive style.  I like expectations to be laid out upfront.  I want to understand the purpose of the conversation, and the intent of the person speaking.  

I was reading a book awhile back that talked about romance, specifically, how courtship has shifted.  Today, when we court someone, communication is usually via text and asking someone on a date is more “Wanna hang out?” Well, “Wanna hang out?” can mean any sorts of things to many different people.  It’s a very passive invitation.  

Courtship used to mean calling a landline, maybe even leaving a message 😱, and asking someone out on a date, specifically for the purpose of dating.  You walk a fine line when getting to know someone as it is.  You want to be forthcoming but not too forward.  You want to be inquisitive but not intrusive.  You want to be supportive but not clingy.  There are so many uncertainties during this phase of courtship.  We make it more complicated by passively putting ourselves out there verses assertively putting ourselves out there.  We’ve stopped actually putting our heart on that fine line we’re walking.

We are constantly walking a fine line, both in our personal and our professional lives.  Because either way, you are developing a relationship.  As I said, some people and some situations are more sensitive than others.  Whether a person is emotional or not, how we approach a situation and the words we choose can dramatically affect the message and the impact of a conversation.  It’s not just what we say, but how we say it.

The medium is the message.

Marshall McLuhan

Perhaps, this is why I’m so judgmental when a guy texts me before calling. A passive “We should hang out.” text message is far less impressive than an assertive in-person “Would you like to go on a date?” Expectation is clear, and intent is clear.

I feel like you have a better chance of not being rejected in-person, because you have all the non-verbal cues to know whether that person is interested or not. But I understand the vulnerability that comes with taking that chance in-person. It’s my head and my heart coming from two different places. But the only way to not set myself up for disappointment is to lay them both on the line.

by : lacylit10 Leadership, Life Lessons

Disappointment.

The underlying theme for disappointment is unmet expectations.  How true is that when you really think about it?  When I’m disappointed in myself, I am usually left questioning, “What did I do wrong?  How could I have done better?”  When I’m disappointed in someone else, I’m usually left wondering, “If he would only…” 🙄

It’s harder for me to be disappointed in other people than it is to be disappointed in myself.  At least when I haven’t met my own expectations, I can reflect to see if I laid my head and my heart on the line (logic and emotion).  If I didn’t, I know to do better and can take steps toward improvement.  

Other people, well…it seems a lot of other people are comfortable with complacency.

Did you ever learn about rhetoric appeals?

Rhetoric appeals are tools described by Aristotle used to persuade.  If you’re trying to convince someone of something, do you tug at their heart strings (emotions aka “pathos”) or do you need to present facts and data (logic aka “logos”)? And how do you establish your credibility (aka “ethos”) to make this person believe you?

Personally, I don’t think successful persuasive arguments focus on one or the other, I think it’s a combination of all three.  The argument should be fluid, laying in more heavily to one or the other depending on the reactions you receive.

I also believe that ethos, pathos, and logos can be applied to nearly anything in life, not just persuasive arguments. To help explain what I mean, I created a structure of appeals*:

Our ethics are our guiding principles. Like a company’s mission statement, these things rarely change. Even the most analytical person has a heart, and even the most emotional person appreciates facts. Utilizing all three drives results.

  • Ethos is my goal – It’s an expectation I’ve set for myself driven by personal beliefs.
  • Pathos is my intuition – It’s my passion, my energy, and my attitude.
  • Logos is my work – It’s the actions that go into reaching my goal.

If I don’t put my head and my heart into reaching my goal, I have a greater chance of being disappointed. When I lay both on the line, I know that I’ve done all that I can do.

I think most people focus on logic or emotion. (Or they’re complacent and don’t really give a shit about any of it. 🤷🏻‍♀️) We default to our strengths; that’s human nature. But if I want to be successful in any area of life, I’m gonna try my best not to half-ass it by focusing on one or the other.

I have a friend who is very driven by his morals and logic-focused. He says he wants to be the best he can be. But he neglects the importance of emotional intelligence and self-awareness. He dismisses emotions as touchy/feely nonsense; he equates emotions to weakness.

But if you remember Brené Brown’s earliest definition of courage…

To speak one’s mind by telling all one’s heart.

We would never dismiss facts, so why do we so easily dismiss emotions as important? Emotions are non-verbal cues (facts) from our heart! If my friend truly wants to be the best he can be, he needs to change the narrative. Based on this definition, being vulnerable with our emotions is lit.er.a.lly. the. most. courageous thing we can do!

When you have to do something you don’t want to do, it sucks, right? You don’t give it your best effort. It becomes something you tolerate. You’re guided by ethos, using logos, and results are likely mediocre.

But when you do something you want to do, it’s a completely different ballgame. You give it your best effort. You’re enthusiastic about it. You’re guided by ethos, using logos and pathos, and results are likely stellar.

I hate being disappointed by others, so the last thing I want to do is disappointment someone else. This is why I like expectations to be laid out upfront: to minimize confusion or miscommunication. I can control how much head and heart I put into whatever I do, but I can’t control how much head and heart someone else puts into whatever they do. Laying out clear expectations at least sets that person up for success. What they choose to do with it then becomes up to them.

*I can’t take full credit for this, because I feel like it’s an adaptation of things that I’ve learned. But having learned those things over time, I can’t pinpoint the specific influence.

by : lacylit10 Leadership

Empathy.

I have a colleague that made a big mistake.  Because of our roles and responsibilities within the company, I had to pick up the pieces of his fall-out.  And I. was. pissed. about it. 😤 His poor judgment caused me additional stress and hours more of work.  I made damn sure he knew all that I had to do to cover his ass.  If I had to swoop in and rescue him, he was going to learn a lesson out of it.

Now, he’s normally pretty up-to-snuff.  After the dust settled a bit, I asked him how he was doing.  Turns out, he took his mistake pretty hard.  He felt terrible about it, guilty, and embarrassed.  Additionally, he was going through a lot in his personal life.  As we had this conversation, I started to feel like an asshole for coming down on him so hard.  

Emotions dictate our connections with one another, so why do we feel we need to hide them?  

What people do at home feeds back on professional performance and vice versa.  We shouldn’t pretend that it doesn’t.

Paul Zak, Trust Factor

The Cleveland Clinic started a program called Code Lavender. 💜 When a physician or nurse is facing high-stress or burnout (due to a difficult patient or death), they wear a lavender bracelet.  The bracelet alerts their colleagues that they are emotionally fragile and to treat them with care.  This is similar to the emotion chart that I’ve seen on the internet that teachers do with their students.  Based on how the child is feeling, the teacher welcomes them into the classroom with a fist bump, a high-five, a hug – or whatever.  

Wouldn’t it be nice to know what people are feeling and base our interactions with them knowing this information prior to engagement?  

I want us to individually be successful, so we can collectively be successful.  Had I of known the burden my colleague was carrying that led to his error in judgement, I would have approached the situation more empathetically.  Had he of expressed the burden he was carrying prior; he could have leaned on me for additional support.  That is caring.  That is a relationship.  That is teamwork.

I 💯 believe in setting expectations upfront.  I like to be well-equipped with pertinent information, so that I can bring the most value possible.  If I ask you to take water samples for me, I’m going to provide you with all the information necessary to perform the task.  Why wouldn’t we supply someone with the emotional information necessary to build the relationship?  It doesn’t even matter if that relationship is personal or professional.  All professional relationships are personal to some extent.

Emotions are a valuable information flow that leaders ignore at their peril.

Paul Zak, Trust Factor

Oftentimes, mistakes get made when we are emotionally challenged.  We are distracted by what we feel that we lose focus on tasks at hand.  This is natural human behavior.  Even those who are able to separate logic from emotion are affected to some degree. Neither is for better or worse, depending on how you look at it.

Empathy is understanding how someone feels.  Compassion is relieving some of the burden.  And more often than not, relieving some of the burden is just providing an ear to listen.

Though we have work-related communication almost daily, I’ve since made a more conscious effort to talk to this colleague about life in general more regularly.  Having a better understanding of who he is outside of work helps builds a better relationship inside of work.  

by : lacylit10 Life Lessons

The Bar.

Everyone has an opinion on my love life.  And as much as I hate it, I also appreciate that so many people care about me and my happiness.  But I get a lot of commentary that needs to be drowned out, mostly, because very few people actually know me truly well enough to have a valid opinion.

Many of these comments have to do with my expectations, and that I’ve set the bar too high.  Every time I hear one of these comments, it really bothers me.  Even when said in a joking manner, it bums me out. 😔 

I am so fortunate to have incredible men in my life.  From my dad, to my grandpas, to each of my uncles, and to our lifelong family friend who is the closest thing I have to a brother.  Not to mention, my brother-in-law and several guy friends. These men want the best for me and care for my well-being.

Then there’s my dad’s friends, the ones he grew up with or the ones he goes hunting with.  Some may be a little rough around the edges, but they have been good, loyal friends to my dad.  They care about our family, and I know any one of them would be there should we ever need their help.

I also have hunting buddies, men I volunteer with, men I learn with, men who advise me on leadership and business, men I work with – all of these men have good hearts, a good work ethic, a good sense of humor; they are kind, generous, smart, and caring gentlemen.

My bar is not set on community involvement, on social status, or whatever other superficial quality you want to try and call me out on.  Yeah, these things may play a role in my dream guy, but I also know that what I want and what I may get can be totally different people.  There are very few men who pique my interest enough to even want to give my time to. Don’t shut down my hopes that there’s at least one good one still out there.

Realistically, my bar is set based on the men I am surrounded by.  It is set by their character, their charisma, their ethics, their morals, their values, and their chivalrous behavior.  Telling me that my bar is set too high is discounting the quality of men that I am so. damn. lucky. to have in my life. 

And because a lot of times it is these very men that are teasing me that my bar is set too high:

Don’t sell yourself so short!  Be proud of who you are, because I sure am. Until the time is right, God gave me the strength to endure this journey alone. I’m okay with that. I would much rather fly solo than settle for someone who does not measure up to the standard you have proven me worthy. Each of you have shown me qualities of a good man, and I am so grateful to call you friends, mentors, and family. 💕

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by : lacylit10 Leadership, Life Lessons

Expectations.

I had several conversations this week that essentially revolved around expectations.  Each conversation was unique with different circumstances, different personalities, different goals, and different intentions.  So when I said intentions don’t matter, I was kind of lying.  But really, it all depends.

  • In one conversation, we were talking about how a specific person has a reputation of over-promising and under-delivering.  The consistent under-delivery has now become my expectation.  Whether he cannot produce due to intentional or accidental circumstances, it doesn’t matter.  The habit formed has shaped my opinion of him, and I now find him unreliable and untrustworthy.  This will ultimately lead to a dissolution of the relationship, unless he can rebuild his credibility.
  • Another conversation had to do with taking on more responsibility.  I flat out asked, “What is your expectation?”  I want to clearly understand what is expected of me in order to perform to the best of my ability.  I don’t want to become that person who over-promises and under-delivers, because I didn’t understand what the expectation was in the first place. Ultimately, yes, miscommunication and misunderstandings happen.  By trying to sort out those details up front, we can hopefully move forward efficiently and productively.
  • The last conversation had to do with someone who led me to believe something that was not actually fact.  I have a feeling that he did not intentionally lead me to believe false information, but that there was a misunderstanding that never got corrected.  It has since spiraled into something much larger than anticipated, where it’s almost too late to turn back.  But at this point, I’m losing trust in him.  He’s essentially perpetuating the lie by not coming forward with the truth.

I try to be very clear with my expectations. There is an expectation to everything that we do. I like it all laid out up front. I want to know the end goal, and the parameters I have to work within. The more I grow in life and leadership, the more important these expectations have become to me.

Every once in awhile, my dad will ask me to help him with something. He’ll ask me to hold this, then tighten this, then move this, whatever. Then he’ll get frustrated with me, because I’ll inevitably not perform to his expectation. Likely, because with every task I complete, I think I am done helping because that’s all that he asked me to do. But if he had said, “Lacy, can you hold this, while I tighten this, because I want to move this to there…” Clear direction. 🙌 I know exactly what I am in for and what I will be committed to help do. Then we’ll be moving forward with the same expectation, the same goal, ultimately, avoiding an argument.

Sound relatable?

I read a lot of books about management, leadership, and self-development. They essentially all say the same thing: You have to know what you are working toward, individually and collectively, personally and professionally. But it’s also about communication. And that’s a whole different topic, for whole different post, on an entirely different day.