by : lacylit10 Leadership, Life Lessons

Listen.

People just straight up do. not. pay. attention.  Maybe it’s because I’m true to my word and not super forgetful that people fail to recognize that I rarely need reminding, and I say pretty much exactly what I mean.

Examples:

  • A lady emailed me about a couple of things.  I told her I would have the planting schedule to her by the end of the week, but continued to communicate with her on traceability.  By the end of our few exchanges, she said “I still need the ranches and blocks on these plantings.”  Uh, yeah, I know.  It was Wednesday.  I told her I’d have them to her by the end of the week.  I still had 2 days – intentionally giving myself this time frame to confirm some things.
  • A guy emailed me about our soon-to-be expired audits.  “Lacy, these audits are about to expire, do you have new ones?”  Nothing irritates me more than people telling me my audits are about to expire.  Like I don’t already know that. 😒 Fail, #1.  Then I say, “Yes, they were audited last week.  I have it on my calendar to send you updated audits next month when I receive them.”  3 weeks go by and I get another email.  “Lacy, do you have updated audits?”  NO!  I said a month!  3 weeks is not a month.  Also, “I have it on my calendar” means I don’t need you emailing to remind me. 🤦🏻‍♀️ Fail #2, and Fail #3.

And these are email exchanges, written clearly!  They’re just not paying attention to what I’m saying.  They can go back and reference them if they didn’t understand or if they forgot.  But no.  It’s easier to inconvenience me.  Again.

Like, I get it.  So. much. of my job is following up with people.  I spend probably ¼ of my time just reviewing shit and then calling people out when they did it wrong or untimely.  And this is typically after I’ve already laid out clear expectations!  But…

You have to give people some leeway to see how closely you have to follow.  Unfortunately, I just have a lot of people I have to follow closely.  But I don’t need that same kind of care, and it’s so frustrating to me when people don’t recognize that – in anyone.  Pay attention and learn where people are credible.  Give them autonomy in areas where they are reliable.  

Greek philosopher Epictetus said, “We have two ears and one mouth so that we can listen twice as much as we speak.”

Studies have proven this to be almost true.  We spend 70-80% of our waking hours in some form of communication. 45% of that time is spent listening. (9% writing, 16% reading, and 30% speaking.)  But most of us are actually poor, ineffective listeners.

We have the mental capacity to understand 400 words per minute, but most people speak at a rate of about 125 words per minute.  Since we’re only using 25% of our mental capability when listening to someone speak, we have 75% of our minds to do something else with.  Basically, we get bored listening to people speak and our minds wander.

Active listening is a learned skill that takes conscious effort – proven by the fact that we only remember between 25 and 50% of what we hear.  You can find tips on how to be a better listener with a quick Google search.  And yeah, I think the tips are helpful.  But I also think it comes back to people just being human.  

People want to feel heard.  I think it really can be as simple as “treat others the way you want to be treated”.  How many of us appreciate when someone checks their phone when we’re talking?  Or when you can visibly see the person has checked out of the communication?  Be present in the conversation.  Don’t skim the email, read it. 

Many people consider multi-tasking a benefit, but science has proven we cannot focus on more than one task at a time.  When we quickly move from one task to another, we do not give one task much of our attention.  We’re actually more efficient when focusing on one thing at a time.  Apply that to listening in communication, and your active listening 👂🏼 skills could probably dramatically improve. 

by : lacylit10 Leadership, Life Lessons

Disappointment.

The underlying theme for disappointment is unmet expectations.  How true is that when you really think about it?  When I’m disappointed in myself, I am usually left questioning, “What did I do wrong?  How could I have done better?”  When I’m disappointed in someone else, I’m usually left wondering, “If he would only…” 🙄

It’s harder for me to be disappointed in other people than it is to be disappointed in myself.  At least when I haven’t met my own expectations, I can reflect to see if I laid my head and my heart on the line (logic and emotion).  If I didn’t, I know to do better and can take steps toward improvement.  

Other people, well…it seems a lot of other people are comfortable with complacency.

Did you ever learn about rhetoric appeals?

Rhetoric appeals are tools described by Aristotle used to persuade.  If you’re trying to convince someone of something, do you tug at their heart strings (emotions aka “pathos”) or do you need to present facts and data (logic aka “logos”)? And how do you establish your credibility (aka “ethos”) to make this person believe you?

Personally, I don’t think successful persuasive arguments focus on one or the other, I think it’s a combination of all three.  The argument should be fluid, laying in more heavily to one or the other depending on the reactions you receive.

I also believe that ethos, pathos, and logos can be applied to nearly anything in life, not just persuasive arguments. To help explain what I mean, I created a structure of appeals*:

Our ethics are our guiding principles. Like a company’s mission statement, these things rarely change. Even the most analytical person has a heart, and even the most emotional person appreciates facts. Utilizing all three drives results.

  • Ethos is my goal – It’s an expectation I’ve set for myself driven by personal beliefs.
  • Pathos is my intuition – It’s my passion, my energy, and my attitude.
  • Logos is my work – It’s the actions that go into reaching my goal.

If I don’t put my head and my heart into reaching my goal, I have a greater chance of being disappointed. When I lay both on the line, I know that I’ve done all that I can do.

I think most people focus on logic or emotion. (Or they’re complacent and don’t really give a shit about any of it. 🤷🏻‍♀️) We default to our strengths; that’s human nature. But if I want to be successful in any area of life, I’m gonna try my best not to half-ass it by focusing on one or the other.

I have a friend who is very driven by his morals and logic-focused. He says he wants to be the best he can be. But he neglects the importance of emotional intelligence and self-awareness. He dismisses emotions as touchy/feely nonsense; he equates emotions to weakness.

But if you remember Brené Brown’s earliest definition of courage…

To speak one’s mind by telling all one’s heart.

We would never dismiss facts, so why do we so easily dismiss emotions as important? Emotions are non-verbal cues (facts) from our heart! If my friend truly wants to be the best he can be, he needs to change the narrative. Based on this definition, being vulnerable with our emotions is lit.er.a.lly. the. most. courageous thing we can do!

When you have to do something you don’t want to do, it sucks, right? You don’t give it your best effort. It becomes something you tolerate. You’re guided by ethos, using logos, and results are likely mediocre.

But when you do something you want to do, it’s a completely different ballgame. You give it your best effort. You’re enthusiastic about it. You’re guided by ethos, using logos and pathos, and results are likely stellar.

I hate being disappointed by others, so the last thing I want to do is disappointment someone else. This is why I like expectations to be laid out upfront: to minimize confusion or miscommunication. I can control how much head and heart I put into whatever I do, but I can’t control how much head and heart someone else puts into whatever they do. Laying out clear expectations at least sets that person up for success. What they choose to do with it then becomes up to them.

*I can’t take full credit for this, because I feel like it’s an adaptation of things that I’ve learned. But having learned those things over time, I can’t pinpoint the specific influence.