by : lacylit10 Farming, Leadership

The Middle.

During my United Fresh Produce Industry Leadership Program (#class24 💕), we had an incredibly smart, talented, and beautiful lady guiding us.  Her name was Julie, and she was fabulous.  (Still is!)  She had a very polite and kind way of telling you some honest truths.  She was blunt and funny.  She said a lot of memorable things during our time, but the one that keeps coming to my mind in the midst of this coronavirus pandemic is this: “Get the hell out of middle management as fast as you can.” (Her words exactly.)

Middle managers experience compression by those they lead and those who lead them.  It’s a tough place to be.  As we try to operate as an essential business providing food for millions of Americans who are sheltered in their homes, the amount of pressure and responsibility being placed on our societal function and our team has increased tenfold.

When the CDC first released guidance on preventative measures, it wasn’t anything we weren’t already doing.  Food contact surfaces are routinely cleaned and sanitized, employees frequently wash and sanitize their hands; they are supposed to cough into their elbow, and they are not permitted to come to work sick (among many other good health and hygiene best practices).  But the existing measures we had in place were not enough to protect the health of our employees and the safety of our products, additional measures had/have to be taken.

While our senior leadership is in direct communication with other business executives, regulatory agencies, and trade associations, the role of our middle managers has become even more critical in our day-to-day operations.  The information and guidance we receive changes by the hour.  We are scrambling to keep up, inform our middle managers, train our employees, and enforce many new policies – on top of an already full workload, and entering our busiest season 🥬.

“Middle managers have a complicated relationship with power because power is activated and experienced in the context of interpersonal relationships. When interacting with our superiors, we naturally adopt a more deferential low-power behavioral style. When interacting with subordinates, on the other hand, we adopt a more assertive high-power behavioral style. Failure to conform to these role-based expectations can lead to social conflicts and confusion, so people are very good at learning how to play the part that is expected of them.”

Erin M. Ancich and Jacob B. Hirsh (HBR)

Research shows that there are cognitive, emotional, and behavioral effects to power.  As middle managers navigate between high power (leading) and low power (being led), it becomes psychologically challenging to engage and disengage from one power level to another, often many times throughout a typical workday.  These conflicting roles cause feelings of stress, anxiety, and tension leading to physical risk factors such as heart disease and hypertension. In a study from Columbia University and University of Toronto, they found that mid-level employees have higher rates of anxiety and depression, adding to the long list of why middle managers are so unhappy.

Humans are inefficient when it comes to switching tasks, and it creates a negative mood spillover as we move from one task to another or one power level to another.  Middle managers are victims and carriers of change as they receive strategy instructions from the top and have to implement those strategies with those who work beneath them.  We’ve had to institute at least 10 new policies over the past 2 weeks in response to this pandemic – a taxing feat for anyone, let alone already worn down middle managers.

Most people believe that their time in middle management will be short-lived, but reality is that these employees are classified as just “stuck in the middle of everything.” They have an undergraduate degree, but not a graduate degree. They are 5-10 years into their careers, and they’re just good performers (not excellent, but not terrible either). I would also venture to guess these are the people in the midst of raising a family as well. They are considered a “neglected but critical” group.

But the #1 reason middle managers are unhappy is that they are led ineffectively. Again, middle managers stuck in the middle: expected to be good leaders when they’re not being led well.

True colors come out in times of crisis.  As Brené Brown says, “We can be our worst selves or our very best, bravest selves.”  We have a lot at stake right now, not just in health and economics, but also in business and society.  Strong leadership is essential, always.  We need to choose to be our best, bravest selves. We need to lead as we wish to be led! So, let’s lean on each other, support each other, and lift each other up. ✨💖 

by : lacylit10 Leadership, Life Lessons

Emotional.

Remember when I wrote about listening to the wrong podcast episode of The Happiness Lab that prompted the post Sharing is Caring?  Well, I finally listened to the episode that was originally recommended for me to listen to.  It was called “Don’t Think of the White Bear.” 

I don’t even remember why this specific episode was recommended to me by a colleague.  I think we were talking about how emotions are contagious.  But what I took away from the episode was actually justification to my feelings in the post Let Me Be.  Turns out, the best way to get over our emotions is to fully embrace them, while we’re feeling them.  This helps us get over them more quickly and makes them less impactful on the feelings of others.

Researchers conducted an experiment between parents and their children.  Some parents were exposed to a very stressful day, while others were not.  The parents who were super stressed were told to suppress their feelings and pretend that everything was okay while playing Legos with their children.  Researchers found that the children whose parents were suppressing stressful feelings performed worse at the task and had less fun than the other children.  The stressed parents got angrier, more upset, and they were less responsive to their children.  Their bad mood deteriorated their bad mood even further while playing with their kids.

We are inclined to believe that suppressing our feelings or pretending like they don’t exist is helping us, but it’s actually doing the opposite. It takes more work to ignore our feelings. 

Roughly 1,000 – 2,000 studies have been conducted on the health of people who either write or talk about traumatic experiences.  The people who confront their feelings tend to go to the doctor at half the rate, are in better physical health, have better immune systems, and perform better on tests. The Dalai Lama recommends that keeping a calm mind is the best way to work through our feelings.  One researcher does a short meditation when she is feeling frustrated or upset.  She intensely focuses on the emotion for a short period of time, and this allows her to move on more quickly and readily. 

Personally, I cry.  If I am super angry or upset or frustrated, I cry.  Likewise, when I am super happy or proud, I cry.  Whether the emotion is good or bad, when I feel intensely, I need to get it off my chest and release the buildup of emotional pressure.  Although I may not immediately feel 100% better, there is usually guaranteed improvement.

They say that self-awareness is the #1 quality of a great leader. Leaders recognize that emotions are contagious. They understand how they feel affects their thoughts and behaviors, which then affects the feelings and thoughts and behaviors of those around them – no differently than the experiment with stressed parents and their children.

Not coincidentally, the key to improving self-awareness is to fully embrace your emotions as you are feeling them. This helps you understand how your feelings influence your thoughts and behaviors. Having high emotional intelligence not only makes you a great leader, but it will also improve your relationships.

It’s one thing to know about self-awareness and how to manage your emotions, it’s another to put it into practice. Weather it’s a brisk walk, a meditation, or a good cry, find what works for you.

by : lacylit10 Leadership, Life Lessons

Expectations.

I had several conversations this week that essentially revolved around expectations.  Each conversation was unique with different circumstances, different personalities, different goals, and different intentions.  So when I said intentions don’t matter, I was kind of lying.  But really, it all depends.

  • In one conversation, we were talking about how a specific person has a reputation of over-promising and under-delivering.  The consistent under-delivery has now become my expectation.  Whether he cannot produce due to intentional or accidental circumstances, it doesn’t matter.  The habit formed has shaped my opinion of him, and I now find him unreliable and untrustworthy.  This will ultimately lead to a dissolution of the relationship, unless he can rebuild his credibility.
  • Another conversation had to do with taking on more responsibility.  I flat out asked, “What is your expectation?”  I want to clearly understand what is expected of me in order to perform to the best of my ability.  I don’t want to become that person who over-promises and under-delivers, because I didn’t understand what the expectation was in the first place. Ultimately, yes, miscommunication and misunderstandings happen.  By trying to sort out those details up front, we can hopefully move forward efficiently and productively.
  • The last conversation had to do with someone who led me to believe something that was not actually fact.  I have a feeling that he did not intentionally lead me to believe false information, but that there was a misunderstanding that never got corrected.  It has since spiraled into something much larger than anticipated, where it’s almost too late to turn back.  But at this point, I’m losing trust in him.  He’s essentially perpetuating the lie by not coming forward with the truth.

I try to be very clear with my expectations. There is an expectation to everything that we do. I like it all laid out up front. I want to know the end goal, and the parameters I have to work within. The more I grow in life and leadership, the more important these expectations have become to me.

Every once in awhile, my dad will ask me to help him with something. He’ll ask me to hold this, then tighten this, then move this, whatever. Then he’ll get frustrated with me, because I’ll inevitably not perform to his expectation. Likely, because with every task I complete, I think I am done helping because that’s all that he asked me to do. But if he had said, “Lacy, can you hold this, while I tighten this, because I want to move this to there…” Clear direction. 🙌 I know exactly what I am in for and what I will be committed to help do. Then we’ll be moving forward with the same expectation, the same goal, ultimately, avoiding an argument.

Sound relatable?

I read a lot of books about management, leadership, and self-development. They essentially all say the same thing: You have to know what you are working toward, individually and collectively, personally and professionally. But it’s also about communication. And that’s a whole different topic, for whole different post, on an entirely different day.