by : lacylit10 Leadership, Life Lessons

Burn-Out.

Did you know that burn-out is classified as an “occupational phenomenon” in the International Classification of Diseases by the World Health Organization (WHO)?  It’s in a section describing factors that influence a person’s health without being an illness or injury.  

Burn-out refers specifically to phenomena in the occupational context and should not be applied to describe experiences in other areas of life.

It’s a syndrome (associated symptoms of opinions, emotions, and behavior) essentially brought to fruition from the unsuccessful management of chronic workplace stress.  It is characterized by three dimensions:

  1. Feelings of energy depletion or exhaustion;
  2. Increased mental distance from one’s job or feelings of negativism or cynicism related to one’s job;
  3. Reduced professional efficacy

Now, I’ve been saying I feel burnt-out for quite a while now.  But even through all the crap, I’ve still been wondering, “Is it all just in my head? It’s not really all. that. bad, is it?” So in true Lacy fashion, I looked for a way to justify my feelings.  Since burn-out is diagnosable, there’s got to be a measurement tool to verify, right?

There are actually several different assessments you can take. Here is an example of one. I can’t find the one that I used, but here are my results:

  • Emotional strain = 30
  • Interpersonal strain = 31
  • Task strain = 30

Scores higher than 25 in each indicate a high degree of strain.  If you add each score, anything higher than 75 indicates that “you may be feeling intense strain or burnout.”  You guys. 😳 My total score is 91.  Yeah, you can say I’m feeling intense strain.

I have been having a hard time keeping it together. And now, it’s starting to show up in my attitude and behavior. And only now that it’s becoming visible does it seem anyone is taking notice. Remember when I said everyone has an innate desire to feel seen and heard? Yeah, true story. 🙄

My leadership and emotional capacity have been exhausted over the past several months. It pains me burn-out is even showing up in my attitude and behavior, because great leaders are supposed to have it all together. But at what point is it okay for me to not be okay?

Don’t freak out by that statement. I’m fine. My point is: why does it have to get this far? Burn-out doesn’t just happen over night; it happens over time.

As an employee, resources are not readily available for me to access. I have certain parameters I must work within. Open communication with my boss is critical, then it becomes a test of his leadership.

But I’m not putting this all on him. Aside from the uncontrollables that have contributed to the unsuccessful management of this chronic stress, the rest is my own fault. Either I poorly managed my time, I didn’t prioritize effectively, I wasn’t working efficiently, or I wasn’t assertive enough in expressing, “I’m drowning in work.” Perhaps it’s a combination of some or all of these things.

While I don’t consider myself a perfectionist, I do have a perfectionist mentality – another contributing factor. 😬 But on the bright side, some deadlines are coming to a close this week. And if that’s not enough of a silver lining, the season slows down in about 3 months. So, you know, that will be here before I know it. 🤣👩🏻‍🌾

by : lacylit10 Leadership

Empathy.

I have a colleague that made a big mistake.  Because of our roles and responsibilities within the company, I had to pick up the pieces of his fall-out.  And I. was. pissed. about it. 😤 His poor judgment caused me additional stress and hours more of work.  I made damn sure he knew all that I had to do to cover his ass.  If I had to swoop in and rescue him, he was going to learn a lesson out of it.

Now, he’s normally pretty up-to-snuff.  After the dust settled a bit, I asked him how he was doing.  Turns out, he took his mistake pretty hard.  He felt terrible about it, guilty, and embarrassed.  Additionally, he was going through a lot in his personal life.  As we had this conversation, I started to feel like an asshole for coming down on him so hard.  

Emotions dictate our connections with one another, so why do we feel we need to hide them?  

What people do at home feeds back on professional performance and vice versa.  We shouldn’t pretend that it doesn’t.

Paul Zak, Trust Factor

The Cleveland Clinic started a program called Code Lavender. 💜 When a physician or nurse is facing high-stress or burnout (due to a difficult patient or death), they wear a lavender bracelet.  The bracelet alerts their colleagues that they are emotionally fragile and to treat them with care.  This is similar to the emotion chart that I’ve seen on the internet that teachers do with their students.  Based on how the child is feeling, the teacher welcomes them into the classroom with a fist bump, a high-five, a hug – or whatever.  

Wouldn’t it be nice to know what people are feeling and base our interactions with them knowing this information prior to engagement?  

I want us to individually be successful, so we can collectively be successful.  Had I of known the burden my colleague was carrying that led to his error in judgement, I would have approached the situation more empathetically.  Had he of expressed the burden he was carrying prior; he could have leaned on me for additional support.  That is caring.  That is a relationship.  That is teamwork.

I 💯 believe in setting expectations upfront.  I like to be well-equipped with pertinent information, so that I can bring the most value possible.  If I ask you to take water samples for me, I’m going to provide you with all the information necessary to perform the task.  Why wouldn’t we supply someone with the emotional information necessary to build the relationship?  It doesn’t even matter if that relationship is personal or professional.  All professional relationships are personal to some extent.

Emotions are a valuable information flow that leaders ignore at their peril.

Paul Zak, Trust Factor

Oftentimes, mistakes get made when we are emotionally challenged.  We are distracted by what we feel that we lose focus on tasks at hand.  This is natural human behavior.  Even those who are able to separate logic from emotion are affected to some degree. Neither is for better or worse, depending on how you look at it.

Empathy is understanding how someone feels.  Compassion is relieving some of the burden.  And more often than not, relieving some of the burden is just providing an ear to listen.

Though we have work-related communication almost daily, I’ve since made a more conscious effort to talk to this colleague about life in general more regularly.  Having a better understanding of who he is outside of work helps builds a better relationship inside of work.  

by : lacylit10 Leadership, Life Lessons

Appreciation.

Life has been an uphill climb lately.  And yeah, I’ve been complaining.  It’s natural, right? 😬 But I also recognize that you don’t reach a peak of the mountain without first walking through the valley.  

For the past 4 months, it has literally been one thing after another, and it’s taken me on an emotional roller coaster.  There have been essentially 7 significant events that have each taken me down a notch (or several). 

While I’ve been able to lean on people who care about me for support, there is still something missing that’s left me feeling unfulfilled.  So, I’ve been doing what I do: completely analyzing these situations to find the root of what has me feeling defeated and less than.

And here’s that I think it comes down to: appreciation.  We all have this innate desire to feel seen and heard.  And while I have received “thank you” or “I appreciate you” comments, some haven’t felt truly genuine, nor has the appreciation equated to the toll each situation has taken on me.  The scale is still weighed more negatively. 

Psychological research has shown that when people are perpetually in a situation where they are ignored, this causes real emotional pain, and that in turn will cause physical problems caused by the stress of being ignored on an ongoing basis.

(source)

If I’m being honest, this is where I feel I am.  It’s not that I feel I’ve been completely ignored, but I don’t feel I’ve been truly seen either.  What’s more is that a few of these situations have prompted me to re-evaluate relationships, adding to the feelings of loneliness and loss.  Not only am I enduring the stress of each situation compounded, but also the stress of not feeling seen or heard in each situation compounded.  

But I can’t recognize this problem without also finding a solution.

This made me think about the 5 Love Languages.  How someone expresses love is essentially the same way he or she express appreciation.  If we can apply this to romantic relationships, why wouldn’t the same concept apply to professional relationships too?

Turns out, the same people who wrote the 5 Love Languages also wrote a book about the 5 Languages of Appreciation in the Workplace.  And you know what?  They’re the same!  (I’m really not that surprised by this. 😏)  Here’s what appreciation in the workplace looks like:

  1. Gifts – Lunch or a bonus
  2. Acts of Service – Actions speak louder than words (actual help)
  3. Quality Time – Undivided attention (real active listening)
  4. Words of Affirmation – Expression of genuine gratitude
  5. Physical Touch – Strong handshake or pat on the back

My mentor gave me quality time and words of affirmation. She validated my feelings and encouraged me to make some moves. The friend who avoided our conversation left me feeling ignored and unappreciated. One made me feel seen and heard (in limited capacity) while the other definitely did not.

Receiving appreciation in any capacity is external and not within my control.  I can’t force someone to genuinely and authentically show me they care.  I think that’s what makes it so meaningful when someone does. But it also comes back to recognizing small wins, because we don’t always receive appreciation in grand gestures.

by : lacylit10 Life Lessons

Fuego.

You know those people who in very few words can ignite a spark 💥 within you?  I met with one of those people recently.  A woman that I highly respect and appreciate.  She tells it to me like it is, laid out as fact, but with a tone that is sincere and caring, not accusatory and demeaning.  The distinction in her delivery is important.  Great leaders cater the message for the recipient to feel in a positive way.

With all this COVID shit going on, I’ve been feeling a lot of different emotions.  I’ve been trying to be patient with these emotions, because I’m not sure if I’m feeling them just because COVID has disrupted my “normal” life or if they are indicators that it’s time for a change. 

I think it’s both.

If you remember from this post, there are underlying themes to our emotions.  The underlying theme for happiness is making reasonable progress toward the attainment of a goal.  In the Trust Factor, Zak talks about “challenge stress”.  The moderate stress of being challenged to reach an attainable goal releases neurochemicals, including oxytocin and adrenocorticotropin.

Oxytocin is sometimes referred to as the “love hormone” or “cuddle hormone” because it is released when socially bonding.  This is how trust is created in relationships, personally or professionally.  Adrenocorticotropin is produced in response to biological stress and intensifies your focus.

I live in a constant state of improvement.  I want to leave this world knowing that I lived my best life, and I make the conscience effort to better myself everyday in order to achieve this.  (Some days are better than others, let’s be real.)  In my posts about Insecurity and Emotion, I talk about celebrating small wins.  Not every day am I out slaying large goals, and I need the reminder that there are small successes.  Turns out, celebrating small wins can make all the difference in how you feel and perform.  It’s called the Progress Principle.

Of all the things that can boost inner work life, the most important is making progress in meaningful work.

Teresa Amabile and Steven J. Kramer

Personally, I thrive on being challenged.  I like work.  Bottom line.  If I’m not working hard toward something, I’m not as happy as when I am.  And currently, I’m not feeling challenged.  What I struggle with as an employee and as an entrepreneur:

  • As an employee, my challenges are typically set forth by someone else.  Although I somewhat operate in an “ask for forgiveness” fashion, there are still limitations and boundaries that have to be respected within the workplace.
  • As an entrepreneur, it feels like I’m wandering through the forest without a map or compass.  I take small strides forward because I don’t know how the hell to get where I want to go.

But each of these are challenges within their own right that must first be overcome.

What my mentor/friend said to light a spark beneath me was this:

Step up!  Your capability and awareness is greater than the environment that you’re in.

Sometimes, it takes someone else to point out what you’ve “known” all along.  Now, it’s time to reflect and come up with a strategic plan. What that may look like, I dunno yet. Maybe it’s an emotional renewal. Maybe it’s a side hustle breakthrough. Either way, it’s going to bring 🔥!

by : lacylit10 Life Lessons

Let Me Be.

I’ve had a rough week. And when I say week, I mean 3 months.

As I mentioned, there’s been a lot of little bad things that have piled up and a few big bad things. Don’t freak out, these things aren’t life or death bad things. But in my little world, they are a big deal. And here’s what I’m tired of people telling me:

  • “It’s not a big deal.”
  • “Don’t let it get to you.”
  • “Just let it go.”
  • “Tomorrow is another day.”
  • “Everything will be fine.”

You get the picture. Then today, I was scrolling through Instagram and came across a caption: “Happiness is a choice.”

Okay. 😒 I’ve had about enough.

Sometimes, I just need to be pissed off. Sometimes, I just need to be sad. Sometimes, I just need to hurt. The best way for me to get through my emotions is to fully feel them, own them, and work through them. Only then will I truly get over them.

I know tomorrow is another day. I know I need to let it go. I know everything will be fine. …. eventually. But sometimes, the feelings are too deep to let go so easily.

I listened to “mood booster” music every single day this week, and I still came home in tears the past two days. A person can only carry so much weight before they begin to crumble. That is life. It happens to all of us.

I was talking to a friend today, and I said, “You know what the worst part of all of this is? And I say worst part, because it’s actually the best part, and I hate that I even recognize it as the best part. It’s a learning experience. I fully recognize that through all this bad, there is good. And it frustrates me even more that I’m not blissfully unaware. That I’m actually thankful to have come out of all of this better.”

And you know what? After I said it, I actually felt better. I literally felt the past 3 months worth of crap start to slip away. And tomorrow? I’m going off-grid. I’m going to my happy place to give my heart and soul time to heal.

Everyone fights their own battles. What may be mountains to one may be mole hills to another. But mole hills can also make a foundation weak. Not all things are as they seem, and not all timelines are the same.

All of the comments from the beginning of this post are essentially polite ways of telling me to “get over it.” Some things you get over, other things you get through. The key is knowing which and reacting accordingly.