by : lacylit10 Life Lessons

Support.

Support is defined as “bear all or part of the weight of” and “give assistance to.” Support. requires. action. So why do so many people think that simply saying, “I support you” is supportive? 😒 Then have you ever had someone support you with actual help in a task, and then they ask, “What more do you want from me?” when you feel the supportive action wasn’t enough?

Here is how I picture it:

Each person is a railroad engineer. All of your forward progression adds another rail car, whether it be home responsibilities, work tasks, familial obligations, and even hobbies (because sometimes those become obligations when you are feeling overwhelmed). Some people can sustain hauling that weight for long periods of time, others need rest stops or a tow once in a while. The problem is that no one can see how long the train is except for the person who is hauling the load.

Some have better engines. Some are better engineers. Some can haul more weight. Some are carrying heavier loads in less cars. Sometimes external factors change the environment that affect the performance, and sometimes adding one more rail car can break. the. train. down.

Paul Zak says that what we do at work and at home feedback on each other, and we shouldn’t pretend that it doesn’t. Using our railroad analogy, we cannot unhinge a work car from in between a family car and a health car while sitting on a single track.

If our natural inclination is to serve others before self, then why is offering support something that does not seem to come naturally? Sometimes offering support doesn’t even come in the form of work. Sometimes, it’s just being empathetic and compassionate, making that person feel seen and heard. Support can be simple gestures of appreciation. Support looks different to different people, but it all requires action.

by : lacylit10 Leadership

Empathy.

I have a colleague that made a big mistake.  Because of our roles and responsibilities within the company, I had to pick up the pieces of his fall-out.  And I. was. pissed. about it. 😤 His poor judgment caused me additional stress and hours more of work.  I made damn sure he knew all that I had to do to cover his ass.  If I had to swoop in and rescue him, he was going to learn a lesson out of it.

Now, he’s normally pretty up-to-snuff.  After the dust settled a bit, I asked him how he was doing.  Turns out, he took his mistake pretty hard.  He felt terrible about it, guilty, and embarrassed.  Additionally, he was going through a lot in his personal life.  As we had this conversation, I started to feel like an asshole for coming down on him so hard.  

Emotions dictate our connections with one another, so why do we feel we need to hide them?  

What people do at home feeds back on professional performance and vice versa.  We shouldn’t pretend that it doesn’t.

Paul Zak, Trust Factor

The Cleveland Clinic started a program called Code Lavender. 💜 When a physician or nurse is facing high-stress or burnout (due to a difficult patient or death), they wear a lavender bracelet.  The bracelet alerts their colleagues that they are emotionally fragile and to treat them with care.  This is similar to the emotion chart that I’ve seen on the internet that teachers do with their students.  Based on how the child is feeling, the teacher welcomes them into the classroom with a fist bump, a high-five, a hug – or whatever.  

Wouldn’t it be nice to know what people are feeling and base our interactions with them knowing this information prior to engagement?  

I want us to individually be successful, so we can collectively be successful.  Had I of known the burden my colleague was carrying that led to his error in judgement, I would have approached the situation more empathetically.  Had he of expressed the burden he was carrying prior; he could have leaned on me for additional support.  That is caring.  That is a relationship.  That is teamwork.

I 💯 believe in setting expectations upfront.  I like to be well-equipped with pertinent information, so that I can bring the most value possible.  If I ask you to take water samples for me, I’m going to provide you with all the information necessary to perform the task.  Why wouldn’t we supply someone with the emotional information necessary to build the relationship?  It doesn’t even matter if that relationship is personal or professional.  All professional relationships are personal to some extent.

Emotions are a valuable information flow that leaders ignore at their peril.

Paul Zak, Trust Factor

Oftentimes, mistakes get made when we are emotionally challenged.  We are distracted by what we feel that we lose focus on tasks at hand.  This is natural human behavior.  Even those who are able to separate logic from emotion are affected to some degree. Neither is for better or worse, depending on how you look at it.

Empathy is understanding how someone feels.  Compassion is relieving some of the burden.  And more often than not, relieving some of the burden is just providing an ear to listen.

Though we have work-related communication almost daily, I’ve since made a more conscious effort to talk to this colleague about life in general more regularly.  Having a better understanding of who he is outside of work helps builds a better relationship inside of work.  

by : lacylit10 Leadership, Life Lessons

Trust.

I once saw a meme that said, “Dating is getting to know someone until you realize you don’t like that person anymore.”  I mean, how true is that statement though? 😬 It’s kind of sad when you really think about it.  You invest time, energy, and emotion in someone until you ultimately discover that person is not worth your time, energy, and emotion.

There are a lot of great things about being single, don’t get me wrong.  The freedom is undeniably one of the best aspects of it.  But the dating part is hard.

First, choosing the person you want to date.  Not just anyone will set off the “cascade of hormones and neurotransmitters that accompanies the exciting first phase of love.  The person we select has to smell right, feel right, look right, and be just right in our arms.  Then, and only then, will the cascade get started.” – John Gottman, Ph.D

Once we choose that person (which I think is a conscious and subconscious decision), our brain releases several chemicals that have enormous influence on our judgment and affection.  These chemicals include a natural form of amphetamine, dopamine, pheromones, and oxytocin.  Psychologist Dorothy Tennov coined this phase of love as “limerence”.  Limerence is a state of infatuation or obsession typically experienced by an involuntary strong desire for reciprocation of one’s feelings.

It is our biological makeup that reacts to the people we are attracted to.  We cannot control the release of these chemicals, which is what makes the initial phase of relationships so intoxicating and exciting.  Then we enter the make it or break it phase of the relationship: Building Trust. 

This is where we discover we may not really like that person after all.  Some of those feel good chemicals have worn off, our blinders are no longer up, and we start to see this person for who they really are.

As we navigate through learning whether or not our partner can be trusted, we experience feelings of frustration, disappointment, sadness, and exasperation.  If healthy, positive conflict discussions ensue, the relationship has a better likelihood of working.  If blaming arguments occur, well, it’s the opposite. 

In animal research, scientists found that oxytocin and vasopressin are two chemicals associated with lifelong pair-bonding among prairie voles.  Prairie voles have high levels of oxytocin; they mate for life.  In a study, when scientists blocked the oxytocin receptors, the animals no longer formed monogamous bonds and tended to roam.

Oxytocin has been called “the love hormone” or “the cuddle hormone” because it plays an important role in forming attachments.  Our style of attachment (secure or insecure) as adults is rooted in how we bonded with caregivers as infants and children, namely our mother.  When you hold an infant, they wiggle in your arms to find comfort.  Once they find it, they put the whole weight of their body on you.  They give you com.plete. trust. with their being.  They feel safe and secure.

The building of trust is about having your partner’s best interests in mind and at heart.

John Gottman

In Trust Factor: The Science of Creating High-Performance Companies, Paul Zak describes the chemical reactions in our brains on how we respond to challenges and how trust is created.  In rodents, oxytocin has been shown to signal that another animal was safe to approach.  In an experiment conducted by Zak’s team, they found that oxytocin tended to reduce the fear of trusting a stranger.

Challenge stresses, (a difficult but achievable task), releases oxytocin and adrenocorticotropin.  Chemicals that intensify your focus and strengthen social connections.  In dating, this would probably be “the chase”.

Ultimately, you cultivate trust by setting a clear direction, giving people what they need to see it through, and getting out of their way.

Paul Zak

This comes down to expectations, communication, and feedback.  Not only are these typically weak areas in businesses, but also just in day-to-day relationships with coworkers, friends, family, and romantic partners.  

What’s interesting to me about all of this is that it goes to show that whether you are in a romantic or professional relationship with someone, our chemical reactions to building trust are essentially the same.  Healthy and positive conflict discussions in either type of relationship will see more success.