by : lacylit10 Leadership, Life Lessons

Fine Lines.

I find it ironic that it’s sometimes the people who are against talking about feelings or self-reflecting that are the most emotional.  In business, it can be challenging for subordinates or colleagues to approach these people with constructive feedback.  It’s waiting until that person is in the right mood, reading the situation, treading lightly, and being deliberate with the words you say.  While this typically applies in any situation, some (people and situations) are more sensitive than others. 

When developing new relationships, personally or professionally, the same approach applies.  We walk fine lines.  It’s not until a level of trust builds that we can be more direct.  We often don’t really care so much about hurting a family member’s feelings.  We will “tell them like it is” because sometimes “the truth hurts” and “it has to be said.”

Everyone has a different communication style, and there are 4 specific ones that most people refer to (information is readily available with a Google search):

  1. Passive – Indifferent, yielding to others; fail to express feelings or needs, allowing others to express themselves, lack of eye contact.
    • “It doesn’t matter.”
  2. Aggressive – Emphasized by speaking in a loud and demanding voice, intense eye contact; issue demands and rudely ask questions; fails to listen to others.
    • “I’m right, and you’re wrong.”
  3. Passive-Aggressive – Passive on the surface but may fill powerless or stuck within, building up resentment; do not confront a person or issue; difficulty acknowledging their anger; may give silent treatment or talk about someone behind their back.
    • “That’s fine, but don’t be surprised if someone else isn’t okay with it.”
  4. Assertive – Open communication without being overbearing; can express own needs and desire while considering others; aim for a win/win situation.
    • “Agree to disagree.”

I think we all use these different communication styles depending on the situation, but we definitely have a preferred style.  Several years ago, I probably would have been a passive communicator and preferred to be communicated with in any style but aggressive.  Today, I’m much more of an assertive communicator and prefer to be communicated with in an assertive style.  I like expectations to be laid out upfront.  I want to understand the purpose of the conversation, and the intent of the person speaking.  

I was reading a book awhile back that talked about romance, specifically, how courtship has shifted.  Today, when we court someone, communication is usually via text and asking someone on a date is more “Wanna hang out?” Well, “Wanna hang out?” can mean any sorts of things to many different people.  It’s a very passive invitation.  

Courtship used to mean calling a landline, maybe even leaving a message 😱, and asking someone out on a date, specifically for the purpose of dating.  You walk a fine line when getting to know someone as it is.  You want to be forthcoming but not too forward.  You want to be inquisitive but not intrusive.  You want to be supportive but not clingy.  There are so many uncertainties during this phase of courtship.  We make it more complicated by passively putting ourselves out there verses assertively putting ourselves out there.  We’ve stopped actually putting our heart on that fine line we’re walking.

We are constantly walking a fine line, both in our personal and our professional lives.  Because either way, you are developing a relationship.  As I said, some people and some situations are more sensitive than others.  Whether a person is emotional or not, how we approach a situation and the words we choose can dramatically affect the message and the impact of a conversation.  It’s not just what we say, but how we say it.

The medium is the message.

Marshall McLuhan

Perhaps, this is why I’m so judgmental when a guy texts me before calling. A passive “We should hang out.” text message is far less impressive than an assertive in-person “Would you like to go on a date?” Expectation is clear, and intent is clear.

I feel like you have a better chance of not being rejected in-person, because you have all the non-verbal cues to know whether that person is interested or not. But I understand the vulnerability that comes with taking that chance in-person. It’s my head and my heart coming from two different places. But the only way to not set myself up for disappointment is to lay them both on the line.

by : lacylit10 Leadership, Life Lessons

Trust.

I once saw a meme that said, “Dating is getting to know someone until you realize you don’t like that person anymore.”  I mean, how true is that statement though? 😬 It’s kind of sad when you really think about it.  You invest time, energy, and emotion in someone until you ultimately discover that person is not worth your time, energy, and emotion.

There are a lot of great things about being single, don’t get me wrong.  The freedom is undeniably one of the best aspects of it.  But the dating part is hard.

First, choosing the person you want to date.  Not just anyone will set off the “cascade of hormones and neurotransmitters that accompanies the exciting first phase of love.  The person we select has to smell right, feel right, look right, and be just right in our arms.  Then, and only then, will the cascade get started.” – John Gottman, Ph.D

Once we choose that person (which I think is a conscious and subconscious decision), our brain releases several chemicals that have enormous influence on our judgment and affection.  These chemicals include a natural form of amphetamine, dopamine, pheromones, and oxytocin.  Psychologist Dorothy Tennov coined this phase of love as “limerence”.  Limerence is a state of infatuation or obsession typically experienced by an involuntary strong desire for reciprocation of one’s feelings.

It is our biological makeup that reacts to the people we are attracted to.  We cannot control the release of these chemicals, which is what makes the initial phase of relationships so intoxicating and exciting.  Then we enter the make it or break it phase of the relationship: Building Trust. 

This is where we discover we may not really like that person after all.  Some of those feel good chemicals have worn off, our blinders are no longer up, and we start to see this person for who they really are.

As we navigate through learning whether or not our partner can be trusted, we experience feelings of frustration, disappointment, sadness, and exasperation.  If healthy, positive conflict discussions ensue, the relationship has a better likelihood of working.  If blaming arguments occur, well, it’s the opposite. 

In animal research, scientists found that oxytocin and vasopressin are two chemicals associated with lifelong pair-bonding among prairie voles.  Prairie voles have high levels of oxytocin; they mate for life.  In a study, when scientists blocked the oxytocin receptors, the animals no longer formed monogamous bonds and tended to roam.

Oxytocin has been called “the love hormone” or “the cuddle hormone” because it plays an important role in forming attachments.  Our style of attachment (secure or insecure) as adults is rooted in how we bonded with caregivers as infants and children, namely our mother.  When you hold an infant, they wiggle in your arms to find comfort.  Once they find it, they put the whole weight of their body on you.  They give you com.plete. trust. with their being.  They feel safe and secure.

The building of trust is about having your partner’s best interests in mind and at heart.

John Gottman

In Trust Factor: The Science of Creating High-Performance Companies, Paul Zak describes the chemical reactions in our brains on how we respond to challenges and how trust is created.  In rodents, oxytocin has been shown to signal that another animal was safe to approach.  In an experiment conducted by Zak’s team, they found that oxytocin tended to reduce the fear of trusting a stranger.

Challenge stresses, (a difficult but achievable task), releases oxytocin and adrenocorticotropin.  Chemicals that intensify your focus and strengthen social connections.  In dating, this would probably be “the chase”.

Ultimately, you cultivate trust by setting a clear direction, giving people what they need to see it through, and getting out of their way.

Paul Zak

This comes down to expectations, communication, and feedback.  Not only are these typically weak areas in businesses, but also just in day-to-day relationships with coworkers, friends, family, and romantic partners.  

What’s interesting to me about all of this is that it goes to show that whether you are in a romantic or professional relationship with someone, our chemical reactions to building trust are essentially the same.  Healthy and positive conflict discussions in either type of relationship will see more success.

by : lacylit10 Leadership

Avoidance.

We all value the importance of communication, but so many people avoid conversations that make them feel uncomfortable – which doesn’t solve anything.  It actually makes everything worse.  I’m not going to go into examples here.  We all know how it feels when we don’t feel as though we’re being listened to.

I tried to have one of these uncomfortable conversations with someone. I told him what I wanted to talk about, and we agreed to have the conversation at a later time when we would both be prepared to do so.  But that later discussion never happened.  This person invited me to have a seat at the table, then never let me pull up a chair.

That is such. poor. leadership.

Good leadership doesn’t turn off when you walk out of the office doors.  People who embrace leadership, live and breathe it in all aspects of their lives.  It becomes part of who they are.

I had two choices in this scenario:

  1. Push the issue.  I could have sought him out and demanded to be heard.
  2. Let it go.  I could accept that if he didn’t even want to hear me out, then it’s likely he wasn’t going to listen even if he did.

You probably know which choice I made.  Actually, you probably don’t.  This could really go either way. 😂

Here’s what I figured…

This person deliberately avoided this conversation and red flags came out:

🚩 He did not care enough about my discomfort (to set aside his own discomfort) 
🚩 He did not value my opinion or perspective (because he refused to hear it)
🚩 He did not respect me as an equal (by not giving me the opportunity to speak)

While I stewed over this for several days, I eventually let it go.  (I mean, that’s not entirely true.  It still pisses me off to think about it, but I let it go as far as he’s concerned.)  What I realized was that if none of those things applied before the conversation, nothing was going to change after the conversation.

As leaders, we must set aside our natural tendencies for the greater well-being of others.  He didn’t do that for me. And for as much as I wanted to give this guy a piece of my mind, I knew that ultimately it wasn’t going to do any good. Even if I received an empathetic and compassionate response, it wouldn’t have felt genuine. Because really, it wouldn’t have been. His authentic response was one of avoidance.

Remember when I said I’m starting to see more people in an unfavorable light? This is an example of one of those times. I realized this person wasn’t treating me in a way that I deserve, and I adjusted a new boundary accordingly.

We all have the right to be treated the way we want to be treated. That is 💯 within our power to control. He did what he thought was best for him by avoiding the issue, and I did what was best for me by walking away from it.

While I would like to say an unfortunate and unintended consequence is that our relationship has since taken different shape and suffered because of this, I can’t say I’m all that disappointed. If I’m not going to be cared for, valued, or respected, then I’m not getting much benefit out of the relationship in the first place. And let’s be real, it’s his loss anyway. 😁💁🏻‍♀️